Privacy Policy

Last updated: 13 July 2025

At Secret Oasis, we take your privacy seriously. This policy explains how we collect, use and protect your personal data when you visit our website or make a purchase.

1. Who We Are

Secret Oasis is a brand operated by Savoire Faire Trading Limited, a UK-based, family-run business.

2. What We Collect

When you browse our site or place an order, we may collect the following:

  • Your name, address, email and phone number (to process orders)
  • Order details and payment information (processed securely via our payment providers)
  • Technical data like IP address and browser type (collected automatically for security and performance)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to your enquiries
  • Improve website performance and security
  • Understand website traffic and customer behaviour (see Cookies section below)

We do not sell your data or use it for unsolicited marketing emails.

4. Cookies

We use cookies to help the website function properly and improve your browsing experience. These include:

  • Essential cookies: Needed for website functionality and order processing.
  • Performance cookies: Used to track website usage and improve our services.
  • Marketing cookies: Set by tools like the Facebook Pixel and Square Pay to help us understand user behaviour and deliver relevant ads.

You can control cookie settings in your browser or through our cookie banner when you first visit the site.

5. Sharing Your Data

We only share your data with trusted providers needed to run our website and fulfil your order, such as:

  • Payment processors (e.g. Square Pay)
  • Delivery services
  • Analytics and marketing tools (e.g. Facebook Pixel)

We do not sell or share your data for third-party marketing purposes.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct or delete your data
  • Object to how we use your data
  • Make a complaint to the ICO

If you have any questions or would like to exercise your rights, please contact us at: contact@secretoasis.co.uk